SHIPPING & ORDER PROCESSING

• Made by Pauline’s ships all orders throughout the United States using UPS as our third party shipping carriers.

• Orders are only shipped nationwide two day and overnight shipping Monday-Wednesday to avoid weekend overlays.

  *Please note that during peak times shipping days may be extended to Thursday and Friday to accommodate a high volume of orders.  

• Orders placed after 2 PM EST will begin processing the next shipping day. 

• Once a tracking number has been generated, we are unable to cancel your order. 

NATIONWIDE SHIPPING GUARANTEE

• Shipments can only be delivered to a street address within the United States.

• UPS will not deliver to P.O. Boxes or APO addresses. 

• Made by Pauline’s is not responsible for delays in delivery times due to incorrect or incomplete addresses. 

• Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for UPS.

• Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered, UPS may require a signature for delivery at the discretion of the driver.

• Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.

• During peak holiday season in the months of November through February and during sale days, orders will process in the order in which they are placed. Please communicate any specific delivery date requests to us via email.

• Made by Pauline is not responsible for any UPS delivery delays due to the high volume that UPS experiences during the year.
  

GUARANTEED FRESHNESS

All macaron deliveries are sent using overnight or two-day service in an insulated bubble mailer with an ice pack to ensure the quality and freshness of our products during transit. NOTE: The ice pack may no longer be cold upon arrival, this is ok! The ice pack helps the product stay cold during transit and may be thawed by the time your package arrives.

For best results, our products should be refrigerated upon arrival and consumed within 5-7 days of delivery. They can alternately be frozen upon arrival for up to 8 weeks. If you will be storing them in a refrigerator, please allow approximately 10 minutes to reach room temperature or 30 minutes if coming from the freezer. 

Color may vary slightly from photographs shown as our products are made by hand.

ROUTE PACKAGE PROTECTION

Dana's Bakery partners with Route Package Protection to ensure the safety of all packages shipped with UPS. By opting out of Route insurance at check out, Dana's Bakery is not responsible for lost, damaged, or stolen packages. 

BULK ORDERS

If you are planning to order a large amount of product/products (5 or more) please reach out to bonjour@madebypaulineny.com for proper bulk pricing. Bulk orders placed through the website may be subject to additional shipping and processing fees which may hold up your order. 

RETURNS

• Due to the perishable nature of our products, Made by Pauline does not accept returns. 

• There are no returns or exchanges on any products including non-perishable items. 

• If, for some reason, you are unsatisfied with your purchase, please contact our customer service team within 2 days of when the package was received and provide a photo of both product and shipping box and a detailed description of the issue, and we will make every effort to make sure you are happy with your Made by Pauline’s experience. Due to the perishable nature of our product, all claims submitted after the 48 hour delivery window or without proper photos, or order number will not be eligible for return, refund or reship.